Shipping Policy – Machinery and Large Accessory Orders
Saws are manufactured after machines are ordered. The typical production time is 4-6 weeks. Once the order is complete, the order is skidded, wrapped with stretch film, and the skid is framed.
Machine and large accessory shipments require LTL/common carrier transport. The customer or Original Saw Company can arrange shipping.
All orders are shipped from our factory in north central Iowa.
Shipping Policy – Parts
We will ship your product(s) as soon as possible once your order has been processed. Most parts orders are shipped via UPS. Larger or heavier orders, such as arm castings or motors, are typically shipped LTL/common carrier.
If you would like your order shipped via ‘2-Day’ or ‘Next Day’, please make that selection at checkout.
*Express orders may not ship same-day for reasons including, but not limited to: credit card processing errors, shipping and billing address verification, and inventory availability.
P.O. Box Addresses
Please call Original Saw Customer Service at 800-733-4063 for assistance shipping orders to P.O. Box addresses.
United States Postal Service and APO/FPO Shipping
Please call Original Saw Customer Service at 800-733-4063 for assistance with orders needing to ship via United Postal Service (USPS), or shipping to Army Post Office (APO) or Fleet Post Office (FPO) addresses.
International Shipping – Canada
Please call Original Saw Customer Service at 800-733-4063 for assistance with orders shipping to Canada.
International Shipping – About Customs, Duties & Taxes
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Original Saw Company has no control over these charges, nor can predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
International Shipping – Limitations
For products shipped internationally, product manuals, instructions, and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Original Saw Company, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
International Shipping – Privacy
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers. The carriers may communicate such information to customs and/or postal authorities to facilitate customs clearance and comply with local laws.
Contact Original Saw Customer Service at 800-733-4063 and the applicable freight company if damage occurs during shipping.