Need Help? 800-733-4063
Need Help? 800-733-4063
Smaller items and accessories are shipped via UPS, FedEx, or USPS depending on size, weight, and destination. Tracking numbers are provided with all shipments.
Machinery and large accessory orders are shipped via LTL freight/common carrier. These items are securely packaged on skids to ensure safe transit. Liftgate service, residential delivery, and appointments are available for an additional fee if requested at the time of order.
Orders for in stock products are typically processed within 2–3 business days. In-stock items are shipped promptly, while custom or built-to-order products may have longer lead times of 4-6 weeks. Customers will be notified of any extended shipping times.
If you would like your order shipped via ‘2-Day’ or ‘Next Day’, please make that selection at checkout.
*Express orders may not ship same-day for reasons including, but not limited to: credit card processing errors, shipping and billing address verification, and inventory availability.
Please call Original Saw Customer Service at 800-733-4063 for assistance shipping orders to P.O. Box addresses.
Please call Original Saw Customer Service at 800-733-4063 for assistance with orders needing to ship via United Postal Service (USPS), or shipping to Army Post Office (APO) or Fleet Post Office (FPO) addresses.
Please call Original Saw Customer Service at 800-733-4063 for assistance with orders shipping to Canada.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Original Saw Company has no control over these charges, nor can predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
For products shipped internationally, product manuals, instructions, and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Original Saw Company, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers. The carriers may communicate such information to customs and/or postal authorities to facilitate customs clearance and comply with local laws.
We want your product to arrive in excellent condition. Because freight shipments change possession once they leave our facility, it is essential that you inspect your order carefully upon delivery.
Failure to note damage at delivery may limit our ability to assist with freight claims.
